At LUNVARIX, we are committed to ensuring your complete satisfaction. This Returns & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted for purchases made through lunvarix.it.com.
We believe in clarity, fairness, and transparency. Please review the information below carefully before submitting a request.
To qualify for a return, items must:
Customers may request a return within 30 calendar days from the date of delivery. Requests submitted after this period may not be approved. For damaged or defective products, we recommend contacting us within 48 hours of receipt.
To initiate a return:
Unauthorized returns may not be accepted.
Once the returned item is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to the original payment method within 7–10 business days. Processing times may vary depending on your financial institution.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly delivered. Original shipping fees are non-refundable unless required by applicable consumer protection laws.
Items returned without authorization, outside the eligibility window, or not meeting our conditions may be declined or subject to partial refund.
LUNVARIX Customer Support
Email: [email protected]
Address: Via delle Magnolie 24, 20121 Milan, Italy
Response Time: Within 1–2 business days
This policy complies with applicable consumer protection regulations. LUNVARIX reserves the right to amend this policy at any time. Updates will be reflected on this page.